Offer

12 Months FREE Breakdown Recovery & Home Assist!

Sign up to our APP membership today and try out our useful tools and you’ll receive 12 months FREE Breakdown cover for one car.

*current offer £39.99 for a limited time only.

How does it work?

Virtual Mechanic is an advanced APP which is designed to answer any problem related issues with your car, to enable you to visit a garage confidently and well-informed. Our APP can give you INSTANT advice and prognosis to issues with your vehicle, and you’ll also receive further benefits by joining this service.

 

By signing up to our APP today, you can also take advantage of our FREE 12-Month Breakdown Service!

FREE 12 Month Breakdown, Recovery & Home Assist!

Just sign up to our Virtual Mechanic Pro APP and receive FREE Breakdown services and other useful tools.

Takes less than a minute to setup…

Breakdown - What's included?

In the event of a mechanical breakdown that renders the vehicle immobile, within the United Kingdom, we will arrange and pay for a recovery operator to attend the breakdown and where appropriate spend up to 60 minutes to try and repair the vehicle.

If, in the opinion of the recovery operator, they are unable to repair the vehicle within 60 minutes at the roadside we will assist in the following way:

Either:
• Arrange and pay for your vehicle and the passengers to be recovered to the nearest suitable garage which is able to undertake the repair.

Or:

  • Arrange for the vehicle and passengers to be recovered to a destination of your choice, which is a maximum of 20 miles from the location where the vehicle has broken down.

 

We will arrange and pay for a recovery operator to attend a breakdown at or within a one-mile radius/straight line of your home address and where appropriate, spend up to 60 minutes to try and repair the vehicle.

 

If, in the opinion of the recovery operator, they are unable to repair the vehicle within 60 minutes at the scene of the breakdown, we will arrange and pay for your vehicle and the passengers to be recovered to the nearest suitable garage which is able to undertake the repair.

 

Recovery of your vehicle and passengers must take place at the same time as the initial call-out otherwise you will have to pay for subsequent call-out charges.

 

If your vehicle requires recovery, you must immediately inform our rescue co-ordinator of the address you would like the vehicle taken to. Once the vehicle has been delivered to the nominated address, the vehicle will be left at your own risk

We will pay up to a maximum £75 contribution towards overnight accommodation.
*Emergency Overnight Accommodation and Alternative Travel benefits are available under the following conditions:

 

• The vehicle must be repaired at the nearest suitable garage to the breakdown location.
• The vehicle cannot be repaired the same working day.
• The breakdown did not occur within 20 miles of your home address.
• We will determine which benefit is offered to you by assessing the circumstances of the breakdown and what the most cost
effective option for us is.

 

*These services may be offered on a pay/claim basis, which means that you must pay initially and we will send you a claim form to complete and return for reimbursement. Before arranging these services, authorisation must be obtained from our rescue co-ordinator. We will only pay for a hire vehicle which we deem is appropriate for your requirements and is available at the time. We will only reimburse claims when we are in receipt of valid proof of payment.

We will pay up to £60 towards the cost of alternative transport or a hire vehicle.

*Emergency Overnight Accommodation and Alternative Travel benefits are available under the following conditions:

 

• The vehicle must be repaired at the nearest suitable garage to the breakdown location.

• The vehicle cannot be repaired the same working day.

• The breakdown did not occur within 20 miles of your home address.

• We will determine which benefit is offered to you by assessing the circumstances of the breakdown and what the most cost
effective option for us is.

 

*These services may be offered on a pay/claim basis, which means that you must pay initially and we will send you a claim form to complete and return for reimbursement. Before arranging these services, authorisation must be obtained from our rescue co-ordinator. We will only pay for a hire vehicle which we deem is appropriate for your requirements and is available at the time. We will only reimburse claims when we are in receipt of valid proof of payment.

In the event of a breakdown where your caravan/trailer is attached, providing the caravan/trailer is fitted with a standard 50mm tow ball coupling hitch and does not exceed 7 metres/23 feet in length (not including the length of the A-frame and hitch), your caravan/trailer will be recovered with your vehicle at no extra cost

If you lose, break, or lock your vehicle keys within your vehicle, we will
pay the call-out and mileage charges back to the recovery operator’s
base or your preferred destination if closer. All other costs incurred,
including any specialist equipment needed to move the vehicle, will be
at your expense.

If you require, we will pass on two messages to your home or place of
work to let them know of your predicament and ease your worry.

The complimentary breakdown policy will be valid 48 hours after it is registered to help avoid any fraudulent activity with the services offered.

 

Breakdown assistance is limited to 2 call-outs per year and in exclusive to the registered vehicle only.

This service does not include European cover or breakdown related misfueling of the vehicle. In the event of a tyre failure we will recover the vehicle if a spare tyre, locking wheel nut, tyre foam kit is in the vehicle.

You may be charged if you call us out for a repeat problem within 28 days.

This service is only available to vehicles which are privately owned. Company, fleet, rental, 4×4 off-road activity, racing/ track day activity or vehicles driven under the influence of drugs or alcohol will not be covered under this policy. The vehicle must have a valid MOT, Tax and insurance policy. The register keeper of the vehicle must also have a valid UK driving licence, proof of ownership and relevant records may be requested for safety and security assurances.

This service can be used in the event of a mechanical breakdown that renders the vehicle immobile, within the United Kingdom. We will arrange for a recovery operator to attend the breakdown and where appropriate spend up to 60 minutes to try and repair the vehicle.

It is the vehicle owner’s responsibility to guard your safety and abide by the rules of the Highway Code. 

The FREE Breakdown which is offered by Virtual Mechanic is a collaboration with British Automotive Alliance. The offer is a combined service which cannot be cancelled separately. If you decide to cancel your Virtual Mechanic PRO membership, you will automatically forfeit the rights and benefits offered through this breakdown service and both agreements will be cancelled immediately. 

 

 

This breakdown will automatically renew each year alongside the Virtual Mechanic Pro APP membership. If you wish to cancel this policy for any reason, please email us at support@baalliance.co.uk

 

FREE Breakdown Service Offer

Keeping you on the road
  • Roadside Assistance
  • Local Recovery
  • Caravan/Trailer Recovery
  • Alternative Transport
  • Overnight Accommodation
  • Message Service
  • Key Assist
  • Natiowide Coverage
OFFER

What does it look like?

Login to your account, type your car related question to our online mechanic and receive an instant response to help diagnose your problem. You’ll be able to submit up to 10 queries per month ( a total of 120 queries per year) to help resolve your motoring dilemmas. You can also take advantage of the discounts and booking facilities available through the portal.